Refund policy

Every item at Gorilla Lifting Co. is made to order through our print-on-demand partner. Because each piece is produced specifically for you when you order it, we're unable to offer refunds or exchanges for change of mind, incorrect size selection, or similar reasons.

What is covered — We will offer a free reprint or a full refund if your item arrives damaged or defective (printing errors, faulty garment, etc.), you receive the wrong product, size, or colour, or your order is lost in transit and confirmed undelivered by the carrier.

How to request a refund or reprint — Contact us at support@gorillalifting.co within 14 days of your order being marked delivered. Please include your order number and a photo of the item/issue where relevant so we can resolve it quickly.

Once approved, we'll send a replacement or process your refund to the original payment method. Refunds can take several business days to appear, depending on your bank or card provider.

Order cancellations — Because production usually begins shortly after an order is placed, we can only cancel or change an order if you contact us within a few hours of purchase, before it enters production. Once an item is in production, it can no longer be cancelled or modified.

For any questions about this Refund Policy, contact us at support@gorillalifting.co.